Ted Goas is a Product Design Manager with 13 years of experience who leads design at Dialpad while still shipping hands-on work across web and email. He specializes in contact center and omnichannel experiences, has driven Dialpad’s AI and analytics efforts, and helped push the company toward IPO-readiness by prototyping new digital-channel workflows. A former Principal Product Designer at Stack Overflow, he blends design systems, prototyping, and front-end implementation—frequently coding email templates and UI details himself. His open-source contributions include practical improvements to the widely used Cerberus responsive email templates, demonstrating deep expertise in cross-client email rendering. Based in Hackettstown, NJ, he mentors designers, champions remote collaboration, and brings a rare mix of product leadership and pixel-level execution.
13 years of coding experience
17 years of employment as a software developer
BS Information Tech (Graphics / Multimedia Concentration), BS Information Tech (Graphics / Multimedia Concentration) at Marist College
MS Technology Management, MS Technology Management at University of Advancing Technology
A few simple, but solid patterns for responsive HTML email templates and newsletters. Even in Outlook and Gmail.
Role in this project:
Front-end Developer
Contributions:11 releases, 2 reviews, 421 commits in 9 years
Contributions summary:Ted primarily focused on UI improvements and styling for the Cerberus email templates. They added a new CSS stylesheet, implemented styling for links and buttons, and addressed issues like the correct sizing and spacing of hero images and table cells. Their work shows a focus on creating a user-friendly and well-designed email experience across various clients.
Contributions:17 commits, 3 pushes, 2 branches in 3 years 3 months
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