Ted Harris
Customer Experience at Expensify
New Forest, England, United Kingdom
Summary
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Rockstar🎓
Top SchoolTed Harris is a customer experience professional and remote tech generalist with six years of hands-on experience supporting and scaling SaaS products at Expensify. He blends customer success, product management, compliance/audit operations and technical support into pragmatic improvements informed by user research and data analysis. A former tech journalist and blogger for outlets like Engadget and Medium, he writes regularly on information security and technology, bringing clear communication to complex topics. His background in e-marking systems and IT service management shows a knack for coordinating cross-functional teams during high-stakes operational events. Based in the New Forest, UK, Ted balances deep technical empathy with people leadership—an attribute sharpened by coaching customers across the EMEA region and by his early editorial roles. Notably, he publishes a public PGP key and maintains an active tech blog, reflecting a commitment to security and transparent communication.
5 years of coding experience
3 years of employment as a software developer
Bachelor's Degree International Relations and Affairs, Bachelor's Degree International Relations and Affairs at Aberystwyth UniversityHighfields, MatlockMaster's Degree International Politics of the Internet, Master's Degree International Politics of the Internet at Department of International Politics, Aberystwyth University
Stackoverflow
101reputation
0reached
0answers
0questions
Github Skills (11)
chat10
financial10
collaboration10
testing4
sdk4
browser3
api3
javascript3
openapi2
typescript2
markdown2
Programming languages (2)
Github contributions (5)
twisterdotcom/docsTest
Feb 2023 - Apr 2024
Testing a documentation site
Contributions:2 PRs, 88 pushes, 2 branches in 1 year 1 month
testingdocumentation-site
twisterdotcom/yml-test
Feb 2023 - Jun 2024
Contributions:9 pushes, 1 branch, 1 issue in 1 year 3 months
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