Ted Hart-davis
Senior Technical Support Representative
City of Edinburgh, Scotland, United Kingdom
Summary
🤩
Rockstar🎓
Top SchoolTed Hart-davis is a Senior Technical Support Representative based in Edinburgh with eight years' experience bridging customer-facing support and hands-on engineering. A BEng graduate in Cybersecurity & Forensics from Edinburgh Napier University, he has progressed rapidly at N-able from intermediate to senior support roles, resolving complex technical issues for enterprise software. Previously as a Junior Localization Engineer he moved from ticket triage to debugging, feature work and scripting bespoke tools for translation workflows, including one-off TMX conversions. He co-authored a practical Python book, demonstrating an ability to communicate technical concepts clearly to non-specialist audiences. Ted combines a security-minded engineering background with proven troubleshooting and automation skills, and he often turns ad hoc needs into reusable solutions behind the scenes.
8 years of coding experience
1 year of employment as a software developer
Bachelor of Engineering, Cybersecurity & Forensics, Bachelor of Engineering, Cybersecurity & Forensics at Edinburgh Napier UniversityQueen Elizabeth Sixth Form College
Github Skills (112)
minecraft10
wine10
launcher10
discord-js10
wagon10
music10
discord10
slash10
script10
discord-bot10
slash-commands10
linux9
shell9
structures9
bash9
Programming languages (14)
Github contributions (5)
TedsterTech/d9vk_test
Apr 2019 - Jun 2019
Contributions:419 commits, 173 pushes, 3 branches in 2 months
TedsterTech/lookout
Jan 2020 - May 2021
lightweight, web-based server monitoring
Contributions:2 pushes, 2 comments in 1 year 4 months
web-basedmonitoringmonitormonitoring-server
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