Ted Stetzel
Manager - Professional Services Engineering at Gladly
San Francisco, California, United States
Summary
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SeniorTed Stetzel is a SaaS-focused professional services leader with 11 years of experience building and scaling customer onboarding, solutions delivery, and integrations for enterprise and mid-market brands. Currently Manager of Professional Services Engineering at Gladly, he previously architected AI-powered customer experiences at Helpshift and led complex e-commerce and ERP/WMS integrations at Symphony Commerce. Ted combines hands-on technical fluency—from APIs and SDKs to Salesforce/Gainsight administration—with program and project leadership that has driven uptime, revenue-generating product offerings, and smoother implementations. Known for turning discovery conversations into clear SOWs and proofs of technology, he’s equally comfortable in pre-sales demos and leading cross-functional delivery teams. Based in San Francisco, he brings a pragmatic blend of product empathy, operational rigor, and a particular enthusiasm for customer onboarding and AI solutions delivery.
11 years of coding experience
15 years of employment as a software developerProgramming languages (1)
Github contributions (5)
tedstetzel/python-utilities
Jul 2016 - Feb 2019
Contributions:2 pushes, 1 branch in 2 years 7 months
tedstetzel/tedstetzel.net
Jan 2015 - Jun 2015
Contributions:7 commits, 6 pushes, 1 branch in 4 months
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