Summary
Telmo Frias is a Support Engineering Manager at Microsoft with nearly two decades of experience applying data-driven operations and customer obsession to complex infrastructure and service teams. He has led operations and people development across telecoms and tech—shaping backup, virtualization and storage platforms at Altice, driving ML Ops and customer success at Hypatos, and now focusing on operational excellence at Microsoft. Comfortable bridging technical depth (Linux/UNIX, NetBackup, VMware, storage arrays) with business-facing roles, he also brings analytics and automation experience from earlier commission and PL/SQL work. Based in Guarda, Portugal, Telmo pairs a computer engineering foundation with a master’s in high performance training, reflecting a pragmatic focus on team performance and continuous improvement.
9 years of coding experience
7 years of employment as a software developer
Master, High Performance Training, Master, High Performance Training at Faculdade de Motricidade Humana (UTL)
Licenciatura em Engenharia Informática e de Computadores, Computer Engineering, Licenciatura em Engenharia Informática e de Computadores, Computer Engineering at Instituto Superior Técnico