Teppei Ishii is a seasoned support engineering leader with 18 years at Microsoft, currently managing Azure Networking Support and growing his team from 8 to 45 engineers (plus ~60 contractors). He combines deep technical expertise—Windows kernel debugging, C/C++, assembly, Azure infrastructure and high-availability design—with people management and talent sourcing across Azure Support. A certified Kepner‑Tregoe trainer and prolific technical writer (100+ Microsoft articles; Technet Top 1% contributor), he focuses on shifting work toward self-service and using AI to accelerate reliable incident resolution. His career path spans frontline escalation engineering to strategic advisory roles, giving him a rare perspective on both hands-on troubleshooting and scalable org operations. Recognized with multiple internal awards including the Japan President Award, he also authored a practical guide on Azure system design and operations. Based in Yokohama, he is bilingual (Japanese/English) and passionate about making complex systems more approachable for customers and engineers alike.
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Teppei Ishii - Support Engineering Manager at Microsoft