Terrence Durkin
VP Of Customer Success at Kuali, Inc.
Bloomington, Indiana, United States
Summary
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Senior🎓
Top SchoolTerrence Durkin is a seasoned customer and technology leader with 11+ years shaping customer success and product adoption at Kuali, now serving as Chief Customer Officer after a steady progression through engineering and success roles. He specializes in modernizing legacy platforms, orchestrating large-scale migrations (240+ customer migrations) and embedding AI and data-driven automation to drive measurable revenue and operational savings. Terrence runs cross-functional teams—Support, Professional Services, CSMs and Customer Engineering—managing a multi‑million dollar P&L while designing migration and enablement programs that boost retention and time-to-value. He’s built the company’s first AI agents and automated processes that reclaimed hundreds of staff hours annually, demonstrating a practical blend of hands-on technical delivery and strategic customer outcomes. Based in Bloomington, Indiana, he pairs an MSIS from Indiana University with deep institutional knowledge of higher-education SaaS, making him adept at translating complex technical roadmaps into pragmatic customer impact.
11 years of coding experience
17 years of employment as a software developer
MSIS, Information Systems, MSIS, Information Systems at Indiana University - Kelley School of Business
Stackoverflow
1reputation
0reached
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Github Skills (10)
azerothcore9
client-library8
java8
api7
cli6
wake-on-lan4
php3
snmp3
json3
shell2
Programming languages (4)
Github contributions (5)
KualiCo/ce-tech-docs
May 2015 - Mar 2018
GRM Technical Documentation
Contributions:5 PRs, 4 pushes, 2 branches in 2 years 10 months
technical-documentationgrm
tdurkin/kuali_toolbox
Mar 2017 - Oct 2018
Client library and command-line tools to help interact with KualiCo's cloud APIs
Contributions:2 pushes, 5 branches in 1 year 7 months
apiclient-librarycommand-line-toolscloud-apisinteract
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