Terri Tan
Senior Program Manager, Global B2B Strategy - Customer Experience & Support Strategy
San Francisco Bay Area United States
Summary
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Senior🎓
Top SchoolTerri Tan is a Senior Program Manager specializing in Global B2B Customer Experience and Support Strategy, currently driving transformation for Uber’s business-facing products after eight years of cross-functional ops, product, and analytics experience. She builds metrics-driven, scalable 0-to-1 frameworks that align people, processes, and tools to reduce friction, cut leakage, and improve readiness across in-house and BPO operations. Known for turning complex priorities into executable programs, Terri combines product ownership (Jira, Looker, SQL) with Agile facilitation (CSM) to deliver measurable financial and experience outcomes. Her career includes leading large-scale enablement and knowledge management initiatives at Flexport and pioneering automation and OCR/LLM-enabled support workflows at LendingClub that dramatically sped resolution times. Outside of work she channels operational rigor into AAPI advocacy and leadership development—her community-focused projects have had notable viral reach. Based in the Bay Area, she pairs a customer-journey obsession with a knack for negotiating tradeoffs to drive outcomes over consensus.
8 years of coding experience
5 years of employment as a software developer
B.A. Economics Development Economics and International Development, B.A. Economics Development Economics and International Development at University of California, Davis
Github Skills (48)
gaussian10
converter9
markup8
markdown8
jquery-plugin8
calculator7
datetimepicker7
pandoc7
llama7
commonmark7
3d7
haskell7
jquery7
datepicker7
jquery-ui7
Programming languages (7)
Github contributions (5)
NotCompsky/rscraper
Apr 2019 - Aug 2020
Contributions:20 releases, 905 commits, 397 pushes in 1 year 4 months
NotCompsky/bpcs
Jan 2019 - Oct 2020
Contributions:5 releases, 478 commits, 42 pushes in 1 year 9 months
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