Summary
Terry Thompson is an Optimize Technical Account Manager at Dell with eight years in his current role and over two decades of hands-on IT and support experience. He blends systems-level expertise in VMware vSphere, Dell/EMC SANs, Windows server administration and hardware support with modern MERN full-stack development skills. At Dell he delivers predictive infrastructure support, software best practices, and customer-facing advisory services, combining technical troubleshooting with strategic account management. His background creating instructor-led and online training gives him a practical edge translating complex technical concepts for diverse audiences. Based in Pflugerville, Texas, he pairs field experience—yearly on-site customer assessments and international travel—with a passion for building attractive, useful web applications. Notably, he holds professional MERN certifications and a high-scoring UT Austin certificate in Full Stack Web Development, reflecting a deliberate move to bridge infrastructure and web development.
8 years of coding experience
5 years of employment as a software developer
Professional Education Certificate, Full Stack Web Development in the MERN stack, 95.6%, Professional Education Certificate, Full Stack Web Development in the MERN stack, 95.6% at The University of Texas at Austin
None, Computer Science, None, Computer Science at Kansas State University
Computer Installation and Repair Technology/Technician, Computer Installation and Repair Technology/Technician at Manhattan Area Technical College
Full Stack Web Development, Full Stack Web Development at Thinkful