Summary
Tetsuo Shima is a pragmatic technology troubleshooter and software engineer with over two decades of hands-on experience, currently serving as Chief Troubleshooting Entity at Newtype Systems and Solutions. His career spans roles from software engineer to tester across firms like IMAKE and Nortel Government Solutions, blending deep technical knowledge with an aptitude for practical problem-solving. A Virginia Tech alumnus and long-time technologist since the mid-1980s, he brings institutional memory and a mentor’s mindset to teams, vendors, and contractors alike. Known for candid, undiplomatic communication, he’s valued for delivering clear, actionable guidance rather than corporate polish. He takes particular satisfaction in demystifying technology for non-technical professionals, believing that small wins—like getting an HVAC tech interested in tech—advance both business and human connection. Based in Virginia, he combines seasoned experience with a no-nonsense approach to keep systems and people working.
10 years of coding experience
6 years of employment as a software developer
BS, BS at Virginia Tech
English, Chinese, Spanish