Theophile Santos
Information Technology Support Technician
Rochester, New York Metropolitan Area United States
Summary
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Rockstar🎓
Top SchoolTheophile Santos is an IT support technician with 11 years of hands-on experience across help desk, unified communications, and print production environments, now supporting the Canandaigua City School District. He brings deep practical knowledge of UCaaS administration from Mitel—handling IP phone systems, contact center configs, account audits and data migrations—paired with strong customer-facing skills honed at Xerox and Staples. Comfortable in CRM-driven workflows and escalation management, he blends technical troubleshooting with process discipline to keep systems reliable for end users. A community-focused technologist based in Rochester, NY, he combines formal IT training with a track record of operational improvements in both education and enterprise settings.
11 years of coding experience
HS Diploma General studies, HS Diploma General studies at Athena High SchoolAssociate's degree Information Technology, Associate's degree Information Technology at Atlantis University
English
Stackoverflow
1reputation
0reached
0answers
0questions
Github Skills (15)
graphql10
substrate10
typescript10
typescripts10
rust10
wordpress-graphql10
protobuffer10
wpgraphql10
protobuf10
blockchain10
typescript-types10
cryptocurrency8
web3js8
database7
databases7
Programming languages (4)
Github contributions (5)
Joystream/pioneer
Apr 2021 - Jan 2023
Governance app for Joystream DAO
Contributions:35 releases, 1252 reviews, 371 commits in 1 year 9 months
daosubstrateblockchainhydrajoystream
thesan/joystream
Nov 2021 - Apr 2024
Joystream Monorepo
Contributions:3 reviews, 8 PRs, 91 pushes in 2 years 4 months
monorepoblockchainjoystream
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