Thiago Bessa
Analista De Service Desk Pleno at Connectcom
Rio de Janeiro, Brazil
Summary
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Rockstar🎓
Top SchoolThiago Bessa is an experienced IT support analyst with over seven years delivering 2nd-level service desk and on-site technical support across large enterprises and institutions, currently serving at INCA through Connectcom. He combines deep hands-on skills—Windows, Office, Lotus Notes, Java, VMware, VOIP and imaging/backup—with ITIL-based incident and asset management to resolve complex problems and streamline operations. Thiago also brings specialist experience supporting users with disabilities and adapting software/devices for accessibility during institutional events. Academically grounded in Systems Information and Mathematics, he is pursuing an MBA in Software Engineering at USP and training in full‑stack Java development, signaling a transition toward higher-level engineering roles. Practical strengths include tooling like Bomgar, TeamViewer and Mentor GSI and a track record of improving service processes and documentation.
7 years of coding experience
MBA Engenharia de Software, Computer Software Engineering, MBA Engenharia de Software, Computer Software Engineering at MBA USP/EsalqEstácio de Sá UniversityLicenciatura, Mathematics, Licenciatura, Mathematics at Instituto Federal de Educação, Ciência e Tecnologia do Rio de Janeiro - IFRJ
Github Skills (21)
mongodb10
realtime9
javascript9
npm9
build-system9
rpc9
nodejs9
react9
reactive-programming9
inferno8
app-platform8
microfrontend8
zero-configuration8
meteor8
galaxy7
Programming languages (4)
Github contributions (5)
thiagoreiss45/programacaoOrientadaObjetos2
Oct 2018 - Sep 2021
Contributions:2 pushes, 1 branch in 2 years 11 months
thiagoreiss45/engenhariaDeSoftware
Sep 2019 - Sep 2021
Contributions:6 pushes, 1 branch in 2 years
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