Thiago Loureiro
Customer Excellence Manager at Merck Group
São Paulo, Brazil
Summary
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Rockstar🎓
Top SchoolThiago Loureiro is an IT executive and Customer Excellence Manager based in Brazil with over 20 years of experience driving end-user services and service excellence across multinational organizations. He leads Brazil and LATAM operations at Merck, blending hands-on ITIL governance with vendor management and TEM renegotiations that delivered measurable cost savings and efficiency gains. Known for pragmatic innovation, he implemented digital self-service solutions—from IT vending machines to telepresence robots—that reduced ticket volumes and boosted internal satisfaction in remote sites. Earlier roles at Grupo DASA, Zurich, HP and EDS honed his expertise in large-scale service desk management, compliance (SOX), and security tooling across global environments. He also contributes to open-source .NET projects, demonstrating practical skills in dependency and build maintenance for widely used API gateway tooling. Thiago pairs an MBA in IT with a computer science background to translate operational complexity into user-focused, measurable outcomes.
8 years of coding experience
2 years of employment as a software developer
Bachelor's, Computer Science, Bachelor's, Computer Science at Universidade Metodista de São PauloMaster of Business Administration - MBA, Information Technology, Master of Business Administration - MBA, Information Technology at FGV
English, Spanish, Portuguese
Stackoverflow
1,087reputation
153kreached
42answers
12questions
Github Skills (23)
dependency-management10
net10
dotnet10
asp-net-core10
asp-net10
api-gateway10
csharp10
nuget9
dotnet-core9
middleware8
consul7
microarchitecture7
micro7
microservices7
netcore6
Programming languages (10)
Github contributions (5)
ThreeMammals/Ocelot
Nov 2018 - Aug 2020
.NET API Gateway
Role in this project:
Backend Developer
Backend DeveloperContributions:8 releases, 5 reviews, 26 commits in 1 year 8 months
Contributions summary:Thiago primarily focused on updating and fixing versions of the `Microsoft.AspNetCore.All` package across various test and sample projects within the Ocelot API Gateway. They also addressed a build issue by updating the `MemoryCache` package. Further contributions include reducing warnings and reverting a change related to Consul service discovery. The user demonstrates a good understanding of .NET Core project dependencies and build processes.
api-gatewayapidotnetnetstandard20gateway
thiagoloureiro/Megaphone
Nov 2017 - Jan 2019
Contributions:17 commits, 18 pushes, 1 branch in 1 year 2 months
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