Thomas Baker
Visalia, California, United States
Summary
👤
Senior🎓
Top SchoolThomas Baker is a customer experience and operations leader turned founder with 13 years of hands-on experience scaling support, success, and strategic account teams across SaaS businesses. Currently co-founder of Resonant IQ, he brings a track record at Aloware rising from enterprise customer success to director-level roles in support, product quality, and strategic accounts. Thomas excels at translating customer feedback into product improvements and operational systems, having implemented support platforms, internal tooling, and documentation programs that measurably raised satisfaction and efficiency. His background in training, theater direction, and visual communications gives him a rare blend of instructional design, empathy, and creative problem-solving that informs how he builds teams and customer journeys. Based in the Visalia-Hanford area, he combines startup grit with enterprise discipline to drive adoption and retention for customer-facing products.
13 years of coding experience
5 years of employment as a software developer
Bachelor of Science (B.S.) Design and Visual Communications General, Bachelor of Science (B.S.) Design and Visual Communications General at University of PhoenixGED, GED at Tulare Union High SchoolAssociate's degree Drama and Dramatics/Theatre Arts General, Associate's degree Drama and Dramatics/Theatre Arts General at College of the Sequoias
English
Stackoverflow
1reputation
0reached
0answers
0questions
Github Skills (33)
css7
joomla-component7
macos6
vdm6
php6
windows6
linux6
joomla-extensions6
javascript6
svg5
editor5
joomla5
translation5
electron5
fonts5
Programming languages (5)
Github contributions (5)
zaridan/redCORE
Feb 2017 - Feb 2017
Contributions:442 pushes, 1 branch in 1 day
zaridan/github-for-developers-7
Nov 2015 - Nov 2015
Contributions:6 PRs, 8 pushes, 8 branches in 4 days
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