Thomas Haddad is a Senior Application Support Analyst based in Chicago with 11 years of IT experience and a BS in Mathematics and Computer Science from the University of Illinois at Chicago. He specializes in application support and incident resolution, currently supporting critical systems at Aspen Dental after roles in application support and service desk engineering. Comfortable in collaborative team environments, he combines analytical rigor from his math background with practical troubleshooting and process improvement. He has a steady track record of moving from frontline service desk work to senior support responsibilities, demonstrating adaptability across fast-paced support roles. Colleagues rely on him to translate complex technical issues into actionable steps and to keep systems stable under pressure.
11 years of coding experience
1 year of employment as a software developer
Bachelor's degree, Mathematics and Computer Science, Bachelor's degree, Mathematics and Computer Science at University of Illinois at Chicago
Contributions:10 PRs, 110 pushes, 11 branches in 26 days
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Thomas Haddad - Senior Application Support Analyst