Thomas Halpin
Director Of Managed Services And Support at ProTech IT Group Inc.
Town of Islip, New York, United States
Summary
👤
Senior🎓
Top SchoolThomas Halpin is a strategic IT leader with nine years in managed services and a 20+ year hands-on background that progressed from desktop technician to Director of Managed Services and Support. He builds and scales international helpdesks, security patching programs, and hyper-care onboarding teams while owning P&L, forecasting, and executive client engagements. Known for merging operational rigor with transformational people leadership, he emphasizes transparency, incident response discipline, and continuous improvement through Lean Six Sigma and DevOps practices. Thomas has led multi-tier support organizations through hyper-growth, designing change management and compliance frameworks that reduce risk and speed time-to-value. Based in Islip, NY, he pairs Microsoft, VMware and cloud tooling expertise with a practical web/devops mindset and an appetite for continual learning. A detail often overlooked: he has repeatedly translated frontline engineering experience into repeatable, contract-ready service offerings that scale globally.
9 years of coding experience
12 years of employment as a software developer
Microsoft Certified Training, MCSE Windows NT Server 4.0, Microsoft Certified Training, MCSE Windows NT Server 4.0 at Technology Training SolutionsDigital Computers and Networking, Digital Computer Technology, Digital Computers and Networking, Digital Computer Technology at Dover Technical School
Github Skills (31)
infrastructure10
dojo10
browser9
devops9
dx9
microservices9
service-catalog8
backstage8
ansible8
katacoda8
uml8
kubernetes7
linter7
sac7
react7
Programming languages (9)
Github contributions (5)
dxc-technology/about-devops-dojo
Aug 2019 - Aug 2021
DevOps hands-on learning modules in your browser
Contributions:5 reviews, 52 commits, 16 PRs in 2 years
hands-onbrowserdevopshandsansible
genai-musings/dawdling-with-D-ID
Jun 2023 - Oct 2024
Contributions:6 releases, 10 reviews, 22 PRs in 1 year 3 months
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