Customer Success Practices Lead - GitHub Advanced Security
City of Ithaca, New York, United States
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Summary
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Senior
🎓
Top School
Thomas Horton is a customer-success leader and former solutions architect with 13 years of experience helping organizations adopt cloud, IoT, and developer security at scale. Currently leading Customer Success Practices for GitHub Advanced Security, he blends hands-on full‑stack and IoT engineering experience with a deep background in architecting million‑device fleets, OTA firmware pipelines, and secure device provisioning from his time at AWS. His career includes technical product management and developer‑facing roles that emphasize measurable benchmarking, reproducible infrastructure-as-code, and improving developer experience across cloud providers. Known for translating complex technical constraints into pragmatic operational practices, he has shipped reference architectures, led workshops, and spoken at conferences to accelerate adoption. Based in Ithaca, NY, he pairs an analytical chemistry degree with a maker’s curiosity—an IoT enthusiast who still enjoys building end-to-end proofs of concept that expose non-obvious risks and opportunities.
13 years of coding experience
10 years of employment as a software developer
B.S. Chemistry, B.S. Chemistry at Appalachian State University
Contributions:18 PRs, 25 pushes, 15 branches in 4 years 5 months
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Thomas Horton - Customer Success Practices Lead - GitHub Advanced Security