Thomas Prior is a Senior SaaS & Business Applications Manager with 8+ years focused on end-user computing, desktop virtualization and platform automation across banking, healthcare, pharma and media. He blends deep Citrix and Amazon WorkSpaces engineering with practical service ownership, driving faster delivery, clearer observability and lower support demand through automation (PowerShell, Ansible, AWS Lambda) and GitHub-based release practices. At Pfizer and RBC he cut resolution times from days to hours and sped desktop delivery by nearly 60% through process and build improvements. He excels at stabilising “messy” platforms—reducing avoidable incidents, introducing repeatable deployments and improving supplier coordination in high-stakes environments. Based in South Norfolk, he’s equally comfortable writing remediation scripts as he is shaping cross-functional service delivery and reporting.
Contributions:18 PRs, 419 pushes, 11 branches in 10 months
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Thomas Prior - Senior SaaS & Business Applications Manager