Thomas Trapp
Senior Technical Support Specialist, Elgato Gaming At Corsair
San Diego, California, United States
Summary
👤
Senior🎓
Top SchoolThomas Trapp is a Senior Technical Support Specialist with 13 years of IT and customer-facing experience, currently leading German support quality and escalations for Elgato Gaming at Corsair from San Diego. He combines deep troubleshooting skills across macOS and Windows, network diagnostics, and bilingual (English/German) customer communication to resolve complex hardware and software issues. A disciplined former Staff Sergeant in the German Air Force, he brings process-oriented problem solving, inventory and logistics experience, and a knack for translating technical knowledge into clear knowledge-base articles. Thomas also has hands-on familiarity with C++ and Linux tooling from personal projects, which helps him bridge support and engineering conversations. Known for spotting systemic support gaps and mentoring Tier 1/2 agents, he consistently improves ticket quality and customer outcomes.
13 years of coding experience
Microsoft certified, program, Network Administrator Windows 2000, A, Microsoft certified, program, Network Administrator Windows 2000, A at ILS – Institute for long distance learning GmbH, Hamburg GermanyAssociates (did not finish pers.reasons), Associate of Applied Science: Computer Networking and Telecommunications, Associates (did not finish pers.reasons), Associate of Applied Science: Computer Networking and Telecommunications at El Paso Community College - El Paso, TXIHK Abschluss / chamber of commerce certificate, Verkauf / Sales - Customer Service, IHK Abschluss / chamber of commerce certificate, Verkauf / Sales - Customer Service at Fatscher Schrauben Gmbh
German, English
Github Skills (34)
python10
dsl10
template-engine10
ruby10
php10
data-extraction10
html10
structured-data10
cpp10
string-template10
json9
perl9
c-library9
threaded8
swig8
Programming languages (4)
Github contributions (5)
thomastrapp/signal-wrangler
Sep 2019 - May 2021
Signal handler for multi threaded C++ applications on Linux
Contributions:1 release, 58 commits, 27 pushes in 1 year 8 months
signalcpplinuxmulti-threadedthreaded
html-extract/hext.js
Jul 2019 - Oct 2022
Emscripten build for Hext plus dependencies (Boost regex, Gumbo, UniValue, libhext)
Contributions:1 release, 61 commits, 1 PR in 3 years 4 months
dependenciesemscriptenregexjavascriptboost
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