Thomas Van Poucke
Escalation Engineer
Lokeren, East Flanders, Belgium
Summary
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Senior🎓
Top SchoolThomas Van Poucke is an escalation engineer with a decade of experience bridging software development and technical support, currently advancing customer-facing issue resolution at Experlogix. He combines deep networking, Azure and AI knowledge with hands-on troubleshooting—reproducing bugs, investigating logs, and training colleagues—to turn complex incidents into durable fixes. His background as a software developer working with XBScript gives him practical product customization experience and a developer’s perspective on support challenges. Thomas holds a BSc in Computer Science from Open Universiteit and has earned 16 Microsoft certifications, signaling both breadth and continuous learning. Based in Lokeren, Belgium, he is comfortable operating at the intersection of cloud platforms and low-level diagnostics, often documenting internal processes to scale team knowledge. Colleagues rely on him for clear escalation paths and reproducible solutions that reduce recurring issues.
10 years of coding experience
11 years of employment as a software developer
Bachelor of Science - BSc., Computer Science, Bachelor of Science - BSc., Computer Science at Open Universiteit
English, Dutch
Stackoverflow
1reputation
0reached
0answers
0questions
Programming languages (2)
Github contributions (5)
thomas221/yetanotherwebsite
Dec 2019 - Nov 2024
Contributions:7 pushes, 1 branch in 5 years
thomas221/The-Sims-2-SimsExplorer
Jun 2021 - Aug 2022
Contributions:67 commits, 11 PRs, 39 pushes in 1 year 2 months
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