Summary
Thuy Pham is a customer success and sales operations leader with over 15 years of experience designing systems, workflows, and metrics that boost retention and revenue for high-growth SaaS companies. Currently Manager of CS Ops Strategy & Systems at LinkedIn, she blends process refinement, analytics, and modern tooling to scale customer-centric journeys across complex, global organizations. Her track record spans leadership roles at Glint, MOVE Guides, Ten-X and others, where she delivered measurable operational improvements in diverse markets. Known for translating ambiguous business needs into repeatable systems, she thrives on cross-functional collaboration and tackling thorny end-to-end operational challenges. Based in the San Francisco Bay Area, she pairs strategic vision with hands-on execution and an appetite for continuous innovation.
8 years of coding experience
6 years of employment as a software developer
Indiana University Bloomington
spanish (learning), French, Vietnamese