Tiago Araújo
Senior Software Engineer - AI Agents at Zendesk
Berlin, Germany
Summary
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Rockstar🎓
Top SchoolTiago Araújo is a senior software engineer with 11 years of experience building high-performance, scalable systems across AI, voice, education and real estate domains. Currently leading voice-enabled AI customer support and agent infrastructure at Zendesk in Berlin, he combines hands-on engineering with strategic OpenAI partnerships to deliver features used by millions. He brings deep full-stack and microservices expertise, strong DevOps practice, and fluency in Ruby on Rails, Python and TypeScript. Tiago has a track record of technical leadership and mentoring, having moved from hands-on roles in Brazil and Europe to senior engineering positions at Moody’s and the Hasso Plattner Institute. He holds a CS degree from UFU and an MBA in Project Management from USP, blending technical depth with product and delivery mindset. Notably, he shifted from voice platform engineering into AI agents, reflecting a pragmatic focus on emerging conversational AI at scale.
11 years of coding experience
8 years of employment as a software developer
Visiting Student Computer Science, Visiting Student Computer Science at University of ManitobaMaster of Business Administration - MBA Project Management, Master of Business Administration - MBA Project Management at USP - Universidade de São PauloBachelor's Degree Computer Science, Bachelor's Degree Computer Science at Universidade Federal de Uberlândia - UFU
Portuguese, English, German
Stackoverflow
11reputation
727reached
5answers
0questions
Github Skills (39)
thai9
normalizing9
prefix8
rails8
admin7
omniauth7
ruby7
formatting7
phone-number7
ruby-on-rails6
crud6
api6
http-header6
bash6
interpolation6
Programming languages (2)
Github contributions (5)
martinstiago/overwatch-heroes
Mar 2019 - Mar 2019
Contributions:48 pushes in 15 days
feedbackfruits/moodle-vagrant
Dec 2016 - Jan 2017
Contributions:2 PRs, 8 pushes, 2 branches in 6 days
vagrantansibleinstallerapachephp7
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