Tiago Rosa
Analista De Suporte Jr at AESC - Associação Educadora São Carlos - Hospital Mãe de Deus.
Rio Grande do Sul, Brazil
Summary
👤
Senior🎓
Top SchoolTiago Rosa is a telecom infrastructure analyst with 12 years of experience specializing in critical voice and omnichannel communication systems for healthcare. Based in Rio Grande do Sul, he ensures operational continuity of IP PABX platforms, VoIP deployments and call center integrations, and has led projects to implement official WhatsApp Business API and omnichannel routing for Hospital Mãe de Deus. He combines deep hands-on expertise with Alcatel, Mitel and Ericsson platforms, tariffing systems and network rollout coordination, plus practical cost and mobile telephony management. Recently he has been specializing in intelligent chatbot automation for healthcare workflows and built an end-to-end WhatsApp-based appointment confirmation integration with the SoulMV CRM. Colleagues value his ability to translate clinical operations needs into resilient telecom designs that reduce manual touchpoints and improve patient engagement.
12 years of coding experience
Curso Superior de Tecnologia (CST), Marketing, Curso Superior de Tecnologia (CST), Marketing at Faculdade Ftec IBGEN - Instituto Brasileiro de Gestão de NegóciosTécnico em Telecomunicações, Técnico em Telecomunicações at Centro Federal de Educação Tecnológica de Pelotas RS
Github Skills (6)
jira4
throughput3
transition3
react3
python1
translation1
Programming languages (1)
Github contributions (5)
trosa/arizonator
Dec 2019 - Nov 2023
When are we going to Arizona?
Contributions:3 PRs, 48 pushes, 1 branch in 4 years
react
trosa/jiraya
Mar 2020 - Mar 2021
Script to export issue transition data from Jira for lead time / throughput reporting purposes.
Contributions:28 commits, 1 PR, 15 pushes in 1 year
exportleadreportingjiratransition
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