Tilly Gee
Staff Customer Support Engineer at Vercel
Cardiff, Wales, United Kingdom
Summary
🤩
Rockstar🎓
Top SchoolTilly Gee is a Staff Customer Support Engineer based in Cardiff with three years of hands-on experience bridging developer platforms and customer success at companies like Vercel and Snyk. She combines a strong foundation in web technologies (HTML, CSS, JavaScript, Python, Git, MySQL, MongoDB) with deep customer-support expertise—escalation handling, process improvement, and product documentation—to diagnose and resolve complex technical issues. A former zoologist and zookeeper, she brings a rare blend of scientific curiosity, patience, and field-tested problem-solving to technical support and developer experience. Quick to learn new languages and experimental by nature, she iterates until a solution is found and enjoys mentoring peers while asking for help when needed. Ambitious to transition toward software development, she leverages her conservation background and research experience to think holistically about products and their users.
3 years of coding experience
5 years of employment as a software developer
Bachelor’s Degree Zoology, Bachelor’s Degree Zoology at Cardiff University / Prifysgol CaerdyddSoftware Development, Software Development at Code InstituteChemistry (A) Mathematics with Mechanics (A) Human Biology (A), Chemistry (A) Mathematics with Mechanics (A) Human Biology (A) at Kennicott Sixth Form, King Edward VI Community CollegeHigh School Triple Science (A* A* A*) Mathematics (A*) French (A) Design & Technology (A*), High School Triple Science (A* A* A*) Mathematics (A*) French (A) Design & Technology (A*) at Bristol Grammar School
English, French, Spanish
Github Skills (5)
oms8
scalable7
nextjs7
microservices5
vercel4
Programming languages (3)
Github contributions (5)
Tilly-gee/vercel-python-app
Aug 2022 - Jan 2024
Contributions:2 PRs, 10 pushes, 4 branches in 1 year 5 months
Tilly-gee/hugo-starter
Jul 2023 - Feb 2024
Contributions:2 pushes, 2 branches in 7 months
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