Institutional Client Service Manager, Assistant Vice President at Citi
Sioux Falls, South Dakota, United States
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Summary
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Rockstar
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Tim-bai Li is an Institutional Client Service Manager and Assistant Vice President at Citi with three years in client-facing and control roles and nearly a decade of progressive operations experience within the bank. He blends hands-on operational execution—from fraud investigations and credit maintenance to payments processing—with control program ownership, VBA-based tooling, and leading cross-center system implementations. Tim-bai has a strong track record in risk escalation, procedure redesign, and stakeholder communication, earning multiple internal awards for driving efficiency and compliance. With an MS in Computer Information Systems and BA in Economics and Sociology, he brings analytical rigor and a technical mindset to operations and process automation. Colleagues rely on him for day-to-day KRI leadership and smooth user migrations, reflecting both reliability under pressure and a talent for coordinating complex operational changes.
3 years of coding experience
3 years of employment as a software developer
Bachelor of Arts (B.A.), Economics, Sociology, Bachelor of Arts (B.A.), Economics, Sociology at Augustana University (SD)
Master of Science - MS, Computer information System, Master of Science - MS, Computer information System at Boston University
Tiny RDM (Tiny Redis Desktop Manager) - A modern, colorful, super lightweight Redis GUI client for Mac, Windows, and Linux.
Contributions:3 issues in 1 day
gogolangicon-packnaive-uiredis
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Tim-bai Li - Institutional Client Service Manager, Assistant Vice President at Citi