Tim Heckman
Site Reliability Engineer at PagerDuty Inc
Los Angeles, California, United States
Summary
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RockstarTim Heckman is a Senior Site Reliability Engineer with 13 years of experience building and operating highly reliable, secure systems across startups and large tech companies including Netflix and PagerDuty. He combines hands-on Go development and open-source maintenance—contributing to widely used projects like gofrs/uuid and the go-pagerduty client—with deep operational expertise in cloud migrations, Kubernetes, and CI/CD. Tim has driven large cost and reliability wins (e.g., a ~70% infrastructure cost reduction via a Rackspace-to-GCP migration) and has incident-response experience that includes rapid breach mitigation and production forensics. He mentors junior engineers in Go, security, and SRE best practices and enjoys making systems easier and safer to operate through tooling and automation. Based in Los Angeles, he brings a pragmatic, security-minded approach to designing services used for both consumer streaming and media production workflows. An under-the-radar strength is his sustained open-source stewardship—adding new UUID versions and JSON/db support—that reflects a focus on long-term maintainability.
13 years of coding experience
10 years of employment as a software developer
English
Github Skills (27)
formula10
package-management10
apidoc10
ruby10
uuid10
homebrew10
chef-client10
http-client10
go10
api10
formulas10
chef-solo10
error-handling10
metadata-management10
devops10
Programming languages (16)
Github contributions (5)
PagerDuty/go-pagerduty
Jun 2018 - Apr 2022
go client library for PagerDuty v2 API
Role in this project:
Back-end Developer
Back-end DeveloperContributions:6 releases, 162 reviews, 151 commits in 3 years 11 months
Contributions summary:Tim primarily focused on improving the usability and resilience of the `go-pagerduty` library for use in other packages. They refactored the codebase to allow consumers to provide their own HTTP client, moving away from the `http.DefaultClient`. They also added the ability to return API errors to the caller with a new `pagerduty.APIError` type. In addition, the user prepared the codebase for future context.Context support in the exported API.
golangapipagerdutyclient-librarygo-client
gofrs/uuid
Jul 2018 - Sep 2022
A UUID package for Go
Role in this project:Back-end Developer
Back-end DeveloperContributions:9 releases, 12 reviews, 41 commits in 4 years 2 months
Contributions summary:Tim primarily contributed to improving and maintaining the `gofrs/uuid` package, which is a UUID generation library written in Go. Their work involved updating package comments for better documentation and improving the function related to UUID equality checks. The user also deprecated an existing function and added features for JSON marshaling and unmarshaling for database usage, and added new UUID versions (V6 and V7), demonstrating active maintenance and feature additions.
uuid-generatoruuid1uidnanoididentifier
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