Tim Shivers
Senior Support Account Manager at Palo Alto Networks
Plano, Texas, United States
Summary
🤩
Rockstar🎓
Top SchoolTim Shivers is a Senior Support Account Manager with 11 years in technology-focused customer success and service delivery, currently shaping support for strategic customers at Palo Alto Networks. He has progressed through roles from Quality Engineer and Program Manager to service leadership, blending process-driven rigor (Lean/Six Sigma exposure) with hands-on account ownership. Tim excels at translating security and business priorities into measurable success plans, driving adoption, renewals, and executive alignment across complex post-sales engagements. His background in project management and quality systems gives him a practical edge in improving support workflows and tracking value realization. Based in Plano, Texas, he brings a rare combination of technical empathy and commercial acumen, informed by a BBA in Marketing and continuous project management training. Outside work he signals a playful, engineering-curious personality on GitHub, describing himself as "furry | software engineer | it/its," hinting at an approachable and creative team presence.
11 years of coding experience
14 years of employment as a software developer
Project Management, Project Management at Continuing Education w/ Collin County Community CollegeBachelors Business Administration, Marketing, Bachelors Business Administration, Marketing at University of North Texas
Github Skills (187)
dashboard10
grafana10
dockerfile10
videojs10
elasticsearch10
plex10
influxdb10
monitoring10
javascript10
commander10
rabbitmq10
socket10
data-visualization10
html5-video10
socket-server10
Programming languages (11)
Github contributions (5)
ttshivers/synclounge-1
Sep 2020 - Jan 2021
Enjoy Plex with your friends. In Sync. Together.
Contributions:17 PRs, 188 pushes, 68 branches in 4 months
syncplex
ttshivers/action-conventional-commit-lint
Oct 2020 - Sep 2023
Contributions:7 PRs, 18 pushes, 16 branches in 2 years 11 months
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