Tim Wooten
Director, Customer Success Engineer at Pantheon Platform
Irving, Texas, United States
Summary
👤
Senior🎓
Top SchoolTim Wooten is a customer success and support leader with 10+ years of experience scaling support operations and engineering-focused customer teams, now directing Customer Success Engineers at Pantheon Platform. He has grown and managed distributed teams across the US and Southeast Asia, expanding an APAC support group from 3 to 20+ while ensuring 24/7 coverage and high satisfaction. Tim blends hands-on technical background in Drupal development and web operations with people management—hiring, training, documentation, and cross-functional escalation—so his teams resolve complex issues quickly. He prioritizes churn reduction through clear standards, repeatable processes, and regular performance coaching that emphasizes career growth and retention. Comfortable working across time zones and in remote-first settings, he has a track record of running multi-week training summits and improving onboarding to accelerate new-hire productivity. Based in Irving, Texas, he pairs practical engineering roots with strategic leadership to keep customers happy and teams effective.
10 years of coding experience
12 years of employment as a software developer
Digital Nomad AcademyA.A., Liberal Arts, A.A., Liberal Arts at Lee College
Stackoverflow
31reputation
5kreached
2answers
1question
Github Skills (26)
pantheon10
documentation10
gmail9
outlook8
inbox7
office3657
wp-cli7
php7
trello7
cli7
drush6
slack6
drupal6
linux6
ajax6
Programming languages (2)
Github contributions (5)
twooten/documentation
Sep 2015 - Dec 2015
Contributions:3 PRs, 13 pushes, 1 branch in 2 months
pantheon
twooten/tw-d7-mega
Oct 2017 - Apr 2018
Contributions:3 pushes, 1 branch in 5 months
Find and Hire Top DevelopersWe’ve analyzed the programming source code of over 60 million software developers on GitHub and scored them by 50,000 skills. Sign-up on Prog,AI to search for software developers.