Tobias Schäfer is a Senior Software Engineer based in Munich with 14 years of hands-on experience building secure, Linux-first systems and web applications across C, Perl, Ruby on Rails and embedded platforms. He has driven observability and security-focused features in commercial and open-source helpdesk products (including backend contributions to the well-known Zammad project), integrated S3 storage and async patterns, and championed SCRUM practices that measurably improved team productivity. His background spans low-level embedded and system work—adding a Perl interpreter into systemd journald and designing secret management services—through to scalable backend services and authentication/security enhancements. Colleagues rely on him for pragmatic engineering that balances performance, security and operational friendliness, and he combines a Diplom-Informatiker (FH) foundation with a consistent track record of shipping durable, auditable solutions.
14 years of coding experience
15 years of employment as a software developer
Diplom Informatiker (FH), Computer Systems Networking and Telecommunications, Diplom Informatiker (FH), Computer Systems Networking and Telecommunications at University of Applied Sciences Worms
Zammad is a web based open source helpdesk/customer support system
Role in this project:
Back-end Developer
Contributions:1 review, 24 commits, 1 PR in 4 months
Contributions summary:Tobias focused on enhancing the Zammad helpdesk system's backend functionality, concentrating on features related to password login and security. Their work involved modifying the `UsersController` and `User` model to enable or disable password login, impacting the authentication process. Additionally, the user contributed to improving the handling of email processing, including adjustments to address email header fields. These changes addressed both functionality and security, and impacted testing.
Contributions:10 pushes, 2 branches in 5 years 7 months
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Tobias Schäfer - Senior Software Engineer at ȧutovıa GmbH