Tobias Sutor is a Principal Support Engineer at Elastic with over six years of hands-on experience delivering 1st–3rd level technical support for mission-critical on-premise and cloud deployments. He blends deep troubleshooting expertise from roles at VMware and Elastic with mentoring, enablement, and knowledge advocacy to keep complex systems reliable under pressure. Tobias has a practical engineering background from Elektronikschule Tettnang and a track record of evolving from escalation engineering to program-level support leadership. Known as an "old-school techie," he emphasizes pragmatic solutions and clear customer communication—plus a quirky preference for cheesecake-prefaced messages that hints at his personable approach. Based in the Greater Nuremberg area, he excels at translating low-level diagnostics into operational improvements for enterprise customers.
6 years of coding experience
8 years of employment as a software developer
State Certified Engineering Technician for Information Technology, Information Technology, Further education to staatlich geprüfter Techniker / Bachelor, State Certified Engineering Technician for Information Technology, Information Technology, Further education to staatlich geprüfter Techniker / Bachelor at Elektronikschule Tettnang
Contributions:1 review, 5 commits, 5 PRs in 2 years 5 months
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Tobias Sutor - Principal Support Engineer at Elastic