Summary
Toby Drake is a technical communicator with nine years of experience turning complex engineering and cloud technologies into clear, actionable content for developers, network engineers, technicians, and end users. He combines content strategy, technical writing, instructional design, and illustration skills to produce installation/configuration guides, help topics, training, and procedures across cloud platforms (AWS, Azure, GCP, Alibaba), Kubernetes/OpenShift, and middleware like Apache Kafka. Comfortable with both infrastructure (servers, switches, HA clusters, Ansible) and software tooling (Docker, Helm, Python, Git), Toby bridges engineering nuance and user-focused clarity. His background in English and technical communication enables him to deconstruct disjointed technical material into logical, concise deliverables that reduce onboarding friction and operational errors. Based in the Greater New Orleans region, he brings a practical blend of hands-on IT experience (fiber installation, IP telephony, Cisco IOS) and polished documentation craft that helps teams move from concept to repeatable execution.
9 years of coding experience
BA, English, Technical Communication, Journalism, BA, English, Technical Communication, Journalism at Texas Tech University