Todd Jordan
Manager, Technical Support at Ping Identity
Hurricane, West Virginia, United States
Summary
🤩
Rockstar🎓
Top SchoolTodd Jordan is a results-driven technical support leader with over 15 years of experience building and scaling support, reliability, and solutions engineering teams across SaaS and cloud environments. Currently managing technical support at Ping Identity, he has a track record of improving CSAT/NPS, reducing MTTR, and introducing knowledge management, change programs, and on-call rotations that boost operational resilience. He combines hands-on DevOps and automation experience (Terraform, Ansible, multi-cloud deployments) with deep customer-facing escalation and coaching skills, mentoring engineers from junior to senior levels. Todd’s background spans startups and enterprise teams—from running emergency notification SaaS operations to supporting government VMware environments—giving him a pragmatic blend of product, infrastructure, and service delivery expertise. Based in Hurricane, West Virginia, he brings a steady, process-oriented approach and a knack for translating ticket trends into strategic improvements that keep customers successful.
5 years of coding experience
13 years of employment as a software developer
Bachelor's Degree Business Administration, Bachelor's Degree Business Administration at West Virginia UniversityMusic Teacher Education, Music Teacher Education at Alderson Broaddus UniversityMusic Teacher Education, Music Teacher Education at West Virginia State University
Github Skills (9)
mattermost9
android-apps8
android7
react7
ios7
react-native6
jira-integration6
jira5
jira-plugin4
Programming languages (4)
Github contributions (5)
eosophob1a/CS-Repro-Mattermost
Feb 2023 - Feb 2024
Contributions:5 pushes in 1 year
eosophob1a/MatterMost-Assignment
Oct 2020 - Nov 2020
Contributions:8 pushes in 27 days
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