Tom Atkins
Head Of Support at neptune.ai
Munster, Ireland
Summary
🤩
Rockstar🎓
Top SchoolTom Atkins is a Head of Support and remote team builder with 12+ years helping fast-growing software companies scale customer success through systems, training, and knowledge management. He combines hands-on technical skills—Zendesk administration, Python/Ruby scripting, web dev and API tooling—with strategic collaboration across product and engineering to turn support insights into product improvements. His leadership spans roles at CircleCI, GitLab, Algolia and now neptune.ai, where he has repeatedly grown and enabled distributed support teams. Tom also contributes to developer-focused projects and docs (notably CircleCI demo apps and docs), reflecting a blend of technical writing and DevOps experience. Based in Munster, Ireland, he runs his own consultancy Susweb, bringing entrepreneurial experience in building web apps and deployment workflows. Colleagues rely on him for practical automation that reduces toil and surfaces product improvements from real customer interactions.
12 years of coding experience
19 years of employment as a software developer
BSc, BSc at The University of SalfordMaster of Science (MSc), Master of Science (MSc) at The Scottish Agricultural College
English
Stackoverflow
4,393reputation
662kreached
13answers
2questions
pip
top-1%
pypi
top-5%
python
top-5%
Github Skills (32)
python10
django10
testing10
circleci10
doc10
jekyll10
heroku10
pip10
documentation10
api-design9
restful-api9
database-migrations9
api-rest9
bash9
api-documentation9
Programming languages (24)
Github contributions (5)
CircleCI-Public/circleci-demo-python-flask
Mar 2017 - Sep 2017
A demo application to learn how to use CircleCI
Role in this project:
DevOps Engineer
DevOps EngineerContributions:21 commits, 14 pushes, 3 branches in 5 months
Contributions summary:Tom primarily focused on setting up and configuring Heroku deployment for the Flask application. Their contributions include adding a Heroku deployment configuration, modifying the setup to use `sudo` for installation, and renaming the Heroku app for consistency. They also made changes to tests.
demo-appherokupythonflaskcircleci
CircleCI-Public/circleci-demo-python-django
May 2017 - Jan 2018
Example Django application running on CircleCI
Role in this project:Back-end Developer
Back-end DeveloperContributions:12 commits, 10 pushes, 3 branches in 8 months
Contributions summary:Tom primarily contributed to the back-end functionality of the Django application. They updated Python versions, fixed tests, and merged upstream changes, indicating involvement in bug fixes and integration tasks. The commits also include modifications to migrations, models, and views, highlighting their work on database schema, data structures, and application logic. Additionally, the user's changes to testing configurations, specifically relating to test-results paths, show experience with Django and test-driven development.
demo-apppythondjangotestingcircleci
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