Head Of Customer Experience, US Pharmaceuticals at Baxter International Inc.
Greater Chicago Area United States
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Summary
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Tom Bakas is a healthcare executive with 12 years of experience driving commercial transformation, P&L growth, and margin expansion across Pharma, MedTech, and SaaS. Currently Head of Customer Experience for US Pharmaceuticals at Baxter, he leads go-to-market optimization and operational redesign to accelerate revenue and peak P&L performance after guiding a $5B carve-out and earlier scaling of a high-margin RWD SaaS business into a $150M recapitalization. He combines rigorous financial discipline from corporate FP&A and carve-out leadership with an operator’s bias for rapid commercialization and structural change. Comfortable at inflection points, Tom translates board-level strategy into Day‑1 ready execution and measurable EBITDA improvement. Early career experience in trading and growth equity gives him a quantitative edge in risk-informed commercial decision-making.
12 years of coding experience
9 years of employment as a software developer
Master of Business Administration (M.B.A.) Investments and Securities, Master of Business Administration (M.B.A.) Investments and Securities at University of Wisconsin-Madison
Bachelor's Degree, Bachelor's Degree at University of Illinois Urbana-Champaign
Contributions:25 pushes, 1 branch in 2 years 6 months
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Tom Bakas - Head Of Customer Experience, US Pharmaceuticals at Baxter International Inc.