Interaction Designer at Financial Conduct Authority
York, England, United Kingdom
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Summary
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Senior
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Top School
Tom Frankland is an interaction designer with nine years’ experience specialising in complex government and regulatory services, currently redesigning the FCA’s online forms to improve usability and accessibility. He combines hands-on prototyping (HTML/CSS/JS and the GOV.UK prototype kit) with design operations and team coaching, having introduced organisation-wide prototyping workflows and training. Tom has led large design teams and capability growth at Defra, navigated service delivery from discovery to public beta at HMRC, and is skilled at balancing legislative constraints with clear user journeys. He brings an academic grounding in HCI (MPhil) and a streak for practical innovation—creating rapid high-fidelity prototypes and founding communities of practice to embed user-centred and planet-centred design across departments.
9 years of coding experience
1 year of employment as a software developer
Master of Philosophy - MPhil Human Computer Interaction, Master of Philosophy - MPhil Human Computer Interaction at University of Southampton
Master's degree Archaeology, Master's degree Archaeology at University of Bradford
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Tom Frankland - Interaction Designer at Financial Conduct Authority