Tom Haynes is an experienced IT support professional with 12 years delivering hands-on desktop, server and network support across healthcare, education and enterprise environments. Microsoft-certified and fluent with Windows 10/11, Server 2008–2019, SCCM, Intune/Azure and Exchange/365, he combines deep hardware knowledge—he builds PCs from components—with proven malware removal and 2nd-line troubleshooting skills. Comfortable under pressure, he has supported large multi-client service desks and recently moved into healthcare IT while maintaining freelance community management and moderation roles for online creators. Soon relocating to Inverness, he is seeking remote or hybrid roles where his blend of technical expertise and customer-facing experience can reduce incident churn and improve end-user outcomes. An unexpected strength: he pairs academic research experience in exoplanet atmospheres with practical IT delivery, showing both analytical curiosity and operational focus.
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