Summary
Tom Krouper is a Staff Production Engineer with 11 years of experience, currently driving reliability and production excellence at Shopify from Lynnwood, Washington. He focuses on keeping large-scale e-commerce systems healthy and performant, translating operational pain points into resilient engineering solutions. Comfortable at the intersection of SRE and platform engineering, he brings hands-on expertise in incident response, observability, and automation. Colleagues describe him as pragmatic and steady under pressure, often streamlining post-incident processes to reduce future toil. Though his public GitHub footprint is minimal, his move into a senior production role at Shopify signals deep, practical experience managing mission-critical services.
11 years of coding experience
English