Tom Massie
Director, Customer Experience at Nutanix
Chantilly, Virginia, United States
Summary
👤
Senior🎓
Top SchoolTom Massie is a seasoned customer experience and IT strategy leader with 11 years in technology roles and 8+ years focused on SaaS and cybersecurity across public sector and commercial accounts. He builds and scales Customer Success organizations, operationalizing SaaS adoption, renewals, and zero-trust transformations while aligning cross-functional teams to measurable ROI. Tom blends deep systems engineering roots—from data warehouses and SDN to hyper-converged private clouds—with strategic program design, forecasting, and sentiment analytics to reduce risk and drive expansion. He is fluent in tools and frameworks across Salesforce, Gainsight, Tableau, Nutanix platforms, and IT strategy methods (DODAF, TBM, ITIL), enabling pragmatic roadmaps for complex stakeholders. Based in Chantilly, VA, he pairs an MBA in strategy and customer experience with PhD-level systems engineering study to keep a high-level view when complexity grows, often surfacing simple, actionable levers others miss.
11 years of coding experience
22 years of employment as a software developer
Doctor of Philosophy (PhD) - ABD Information Technology, Doctor of Philosophy (PhD) - ABD Information Technology at George Mason University - College of Engineering and ComputingMaster of Business Administration - MBA Business Administration Strategy Customer Experience Management and Operations, Master of Business Administration - MBA Business Administration Strategy Customer Experience Management and Operations at Liberty UniversityBachelor's degree, Bachelor's degree at George Mason University
English, Spanish
Stackoverflow
11reputation
1kreached
1answer
2questions
Github Skills (21)
ecology9
environmental9
evolution9
biodiversity9
meta-analysis9
r7
reproducible-research7
html6
text-mining6
database6
github-pages6
plot6
rstudio6
markdown6
wordcloud6
Programming languages (3)
Github contributions (5)
thomassie/LogGrowth
Oct 2017 - Mar 2023
Contributions:3 pushes, 1 branch in 5 years 6 months
thomassie/thomassie.github.io
Nov 2017 - Mar 2025
Build a beautiful and simple website in literally minutes. Demo at http://deanattali.com/beautiful-jekyll
Contributions:2 PRs, 836 pushes, 2 branches in 7 years 5 months
simple-websitebeautiful-jekylljekylljekyll-thememinutes
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