Vice President - Head Of UK Digital Customer Experience COE at Capgemini
Mursley, England, United Kingdom
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Summary
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Senior
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Top School
Tom Phethean is a seasoned technology leader and software engineer with over 20 years’ experience in digital customer experience, now leading Capgemini UK’s DCX Centre of Excellence and previously serving as DCX CTO. He combines hands-on engineering roots in large-scale Drupal and web platform projects with strategic delivery leadership across enterprise digital transformations and partner ecosystems. Known for growing and mentoring high-performing teams, Tom has led practices of 30+ engineers, driven multi-scrum migrations and advocated dev-ops and open source best practice. He brings a pragmatic, product-focused approach to UX-driven solution design and commercial go-to-market growth, underpinned by a background in business economics and formal leadership training. An active conference speaker and contributor to open-source communities, he blends technical depth with the ability to translate complex digital strategy for diverse stakeholders.
12 years of coding experience
15 years of employment as a software developer
BA (Hons), Business Economics, BA (Hons), Business Economics at University of Exeter
Leadership and Management, Leadership and Management at Institute of Leadership and Management
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