Tom Swiatek
Senior Service Management Administrator
New York City Metropolitan Area United States
Summary
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Senior🎓
Top SchoolTom Swiatek is a Senior Service Management Administrator with nine years of IT experience, specializing in ServiceNow configuration, enterprise service management strategy, and process automation within higher education. Based in the New York City area, he has led ServiceNow governance at NJIT, translated complex organizational requirements into streamlined workflows, and overseen teams delivering ITSM, HRSD, and CSM solutions. He pairs hands-on technical administration and user-centered training with formal project management expertise (MS, Project Management from NYU), improving service delivery and asset tracking across campus. Also a C#/.NET and game-development enthusiast active on GitHub, Tom brings a developer’s mindset to automation and platform extensibility, often bridging gaps between IT support operations and custom tooling.
9 years of coding experience
Bachelor of Science (B.S.), Information Technology, Bachelor of Science (B.S.), Information Technology at New Jersey Institute of TechnologyMaster of Science - MS, Project Management, Master of Science - MS, Project Management at New York University
English, Polish
Github Skills (9)
pix10
shadow9
sdk8
template-engine5
dotnet5
php4
arcore4
dotnet-new3
android3
Programming languages (2)
Github contributions (5)
swiato/CodeKatas
Nov 2017 - Jun 2019
Contributions:7 pushes, 1 branch in 1 year 7 months
swiato/Soneta
Nov 2016 - Jan 2017
Contributions:22 pushes, 14 branches in 1 month
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