Tom Van Der Veer
Customer Success Lead (Global ) at Cargosnap
Amsterdam, North Holland, Netherlands
Summary
👤
Senior🎓
Top SchoolTom Van Der Veer is a Customer Success leader with nine years of experience building and scaling global digital CS teams across HR tech and logistics SaaS. Currently leading global customer success at Cargosnap, he focuses on driving product adoption, expanding international presence, and managing key accounts from onboarding through renewal. Previously at Tellent/Recruitee he led the shift from regional key account models to a data-driven, digital-led CS approach, mapping the end-to-end customer journey with cross-functional partners. He combines hands-on team building and coaching with a knack for designing scalable, proactive outreach and tooling that personalizes customer experiences at scale. An applied psychologist by training, Tom brings research-informed approaches to learning and development within teams and has even contributed backend fixes to open-source payment integrations, underscoring an eye for detail beyond pure CS strategy. Based in Amsterdam, he enjoys connecting on best practices in digital/scaled customer success, group training, and community-driven content.
9 years of coding experience
8 years of employment as a software developer
Minor Learning and Development in Organizations, Minor Learning and Development in Organizations at Amsterdam University of Applied SciencesBachelor of Applied Science (B.A.Sc.) Applied Psychology, Bachelor of Applied Science (B.A.Sc.) Applied Psychology at Hogeschool LeidenHoger algemeen voortgezet onderwijs (Havo), Hoger algemeen voortgezet onderwijs (Havo) at Meridiaan College, Vestiging Het Nieuwe Eemland
Github Skills (6)
payment-integration10
php10
payment-gateway10
magento9
drupal9
ecommerce8
Programming languages (1)
Github contributions (1)
VivaPayments/API
Apr 2017 - Oct 2019
Index of Viva Wallet open source projects on GitHub.
Role in this project:
Back-end Developer
Back-end DeveloperContributions:161 commits, 68 PRs, 154 pushes in 2 years 6 months
Contributions summary:Tom's commits primarily focused on updating and correcting brand names, specifically transitioning from "Hellaspay" to "VivaWallet" within PHP-based payment gateway code. These changes were implemented across various platform plugins such as CS-Cart, Magento, Drupal, and others. The user's work centered on ensuring accurate brand representation within the project's payment integration components.
vivaindexblockchainmercadopagowallet
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