Go-to-Market Leader For Conversational & Contact Center AI
New York, New York, United States
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Summary
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Rockstar
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Top School
Tomás Coyne is a go-to-market leader with 15 years’ experience shaping conversational and contact center AI strategies for global enterprises, now driving adoption of Google Cloud’s AI/ML capabilities. He combines hands-on technical fluency across AWS, Google CCAI, Salesforce and leading CCaaS platforms with a consultative, customer-obsessed approach to design and deliver personalized digital service transformations. Known for building and scaling delivery hubs in India and Argentina, he has a proven track record of creating consulting pipelines exceeding $10M annually and translating complex technical solutions into board-level value propositions. Comfortable operating across sales, delivery and product teams, he has deep industry experience in banking, insurance, public service and aviation and a knack for accelerating cost-take-out programs into reinvestment for digital capability. Colleagues describe him as a self-starter and innovator who quickly establishes credibility across functions and turns emerging AI capabilities into pragmatic business outcomes.
15 years of coding experience
13 years of employment as a software developer
Bachelor's Degree Business & Information Systems, Bachelor's Degree Business & Information Systems at University of Galway
Professional Diploma Digital Marketing, Professional Diploma Digital Marketing at Digital Marketing Institute
Master's Degree International Business & Global Management, Master's Degree International Business & Global Management at University of Limerick
Contributions:3 commits, 1 PR, 6 pushes in 2 years 6 months
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