Tomas Nosek
Team Lead, Scaled Customer Experience at Apify
Brno Metropolitan Area Czechia
Summary
👤
Senior🎓
Top SchoolTomas Nosek is a customer experience and enablement leader with nine years of experience building and scaling support, documentation, and digital customer success teams. He blends a technical background with business sensibility to design automation-first workflows—rebuilding ticket prioritization with AI-driven bots that now autonomously handle ~50% of thousands of monthly conversations. At Apify he leads a 12+ person function spanning Support, Docs, and a newly formed Adoption team focused on free-to-paid conversion and NRR impact at scale. Previously he founded education and professional services functions at Kontent.ai/Kentico, launched certifications and learning portals, and scaled documentation teams from single contributors to senior groups. Known for teaching-style communication, Tomas routinely authors and speaks about automation and scaled CX while hiring and operationalizing cross-functional teams across distributed environments.
9 years of coding experience
2 years of employment as a software developer
Master's degree, Faculty of Informatics, Service Science, Management, and Engineering, Master's degree, Faculty of Informatics, Service Science, Management, and Engineering at Masaryk University BrnoHigh school/Grammar school, High school/Grammar school at Gymnazium Jihlava
Czech, English, German
Github Skills (21)
tld10
kontent10
kontent-ai10
api9
nlp8
documentation8
kentico8
apify7
machine-learning7
kentico-kontent7
python7
automapper6
fluentvalidation6
asp-net-mvc6
asp-net-core-mvc6
Programming languages (4)
Github contributions (5)
Kontent-ai-Learn/tampermonkey-scripts
Nov 2021 - Feb 2023
Cumulative repository for all Kontent CustEd scripts for Tampermonkey
Contributions:3 PRs, 39 pushes, 2 branches in 1 year 2 months
tampermonkeyuserscriptkontent
tomnosek/university-domains-list
Oct 2024 - Dec 2024
University Domains and Names Data List & API
Contributions:3 pushes, 2 branches in 2 months
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