Summary
Tomasz Kalbarczyk is an IT manager with 15 years’ experience designing and delivering contact-center and telecommunication integrations across Europe and Latin America, currently leading IT at Lactalis Group from Warsaw. He combines hands-on application and database programming with project and team management, having implemented large-scale relocations, PCI-compliant contact center platforms, and voicemail-to-booking services that recovered up to 25% of missed patient calls. Comfortable with cloud telephony stacks (Twilio, Plivo), Scrum, and data analytics tools, Tomasz bridges product, sales, and engineering to turn complex requirements into operational services. His background includes managing 800–1,500 seat telephony deployments, ETL and migration projects for global clients, and building low-rotation IT teams that sustain 24/7 operations. Currently also a PhD student in mobile and pervasive computing, he brings research-driven curiosity to pragmatic systems engineering and integration challenges.
15 years of coding experience
20 years of employment as a software developer
Project Management, Project Management at Warszawska Wyższa Szkoła Informatyki
MSc, Management of Informations System, MSc, Management of Informations System at Uniwersytet Szczeciński
Management Information Systems, General, Management Information Systems, General at HES
English, French