Summary
Tomasz Pawelec is an ITSM-focused professional with eight years of hands-on experience bridging helpdesk support, user account management, and operational roles in manufacturing. Currently a Młodszy Specjalista ITSM at Rossmann Polska, he applies ITIL-based processes and strong technical skills developed during his Helpdesk tenure at Fujitsu, including daily use of Active Directory and Microsoft Exchange. His background operating CNC machines and factory roles gives him a practical, precision-oriented mindset that improves incident resolution and documentation. Trained in computer science at Politechnika Łódzka, he pairs formal education with self-driven web tech curiosity—familiarity with JavaScript, HTML and CSS and exploration of React/Angular/Vue. Colleagues rely on him for escalated support and clear, process-minded problem solving across user lifecycle tasks. He brings a pragmatic mix of shop-floor discipline and evolving front-end interests, making him well suited for cross-functional IT delivery.
8 years of coding experience
informatyka, informatyka at Politechnika Łódzka