Tomi Raatikainen
Palvelupäälikkö Service Manager at IT-Infotec Oy
Riihimäki, Kanta-Häme, Finland
Summary
👤
Senior🎓
Top SchoolTomi Raatikainen is a seasoned IT service manager with over 20 years of hands-on experience turning business needs into reliable, customer-focused IT solutions across large corporations and growth companies. He has led service continuity, multinational operations, and development programs that supported high-revenue services, while managing technical support teams and migration projects for thousands of corporate customers. Tomi combines ITIL-based service management with practical engineering experience from data center and Microsoft-based platform implementations, and he’s skilled at translating stakeholder needs into scalable operational models. Recently focused on service management and applying AI for automation and analytics, he thrives where technology meets people and change requires clear, pragmatic leadership. An often-overlooked strength is his track record in orchestrating complex service migrations and integrations that preserve continuity while enabling business growth.
9 years of coding experience
2 years of employment as a software developer
2, Tietojenkäsittelyn ammattitutkinto (Computing Qualification), 2, Tietojenkäsittelyn ammattitutkinto (Computing Qualification) at Adulta Oy1, Tuotantotekniikan mekaanikko (Production Engineering mechanic), 1, Tuotantotekniikan mekaanikko (Production Engineering mechanic) at Riihimäen AmmattioppilaitosTuotekehittäjän Erikoisammattitutkinto (Product Development Specialist), Tuotekehittäjän Erikoisammattitutkinto (Product Development Specialist) at Rastor Oy/Helsinki
Finnish, English
Github Skills (1)
simulation8
Programming languages (1)
Github contributions (3)
UCLALES-SALSA/UCLALES-SALSA
Nov 2016 - Nov 2022
Contributions:7 releases, 133 commits, 1 PR in 6 years 1 month
precipitationeddysalsacoupledsimulation
JaakkoAhola/DESIGN
Jun 2017 - Jan 2019
Contributions:8 pushes in 1 year 8 months
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