Tommy Yang
User Support III at University of Wisconsin-Madison
Madison, Wisconsin, United States
Summary
👤
Senior🎓
Top SchoolTommy Yang is an experienced IT professional with 11 years of hands-on support and systems experience, currently serving as User Support III at the University of Wisconsin–Madison. He combines deep end-user support skills across Windows and macOS with practical experience in documentation, device imaging, SCCM, JAMF, and PowerShell automation. Past roles include migrating legacy knowledge into IT-Glue at a regional bank and Level 2 support at UW–Milwaukee, showing a pattern of improving operational clarity and repeatability. His background also includes production and logistics roles that sharpened his attention to process, quality control, and training. A philosophy graduate who later studied Information Science and Technology, he brings a thoughtful, user-centered approach to technical problem solving. Quietly practical, he often turns recurring manual tasks into simple automated solutions that reduce friction for both users and IT teams.
10 years of coding experience
Bachelor’s Degree Philosophy, Bachelor’s Degree Philosophy at University of Wisconsin-MadisonInformation Science and Technology, Information Science and Technology at University of Wisconsin-Milwaukee
Github Skills (1)
player3
Programming languages (1)
Github contributions (5)
tommyy96/skottie-editor
Jun 2020 - Sep 2020
Editor and player for Skottie videos
Contributions:16 commits, 24 PRs, 50 pushes in 2 months
videosvideoskottieplayer
laurenyang/TrafficOptimization-RL
Nov 2019 - Dec 2019
Contributions:25 pushes in 24 days
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