Toni Zanella
Avenir Quality Assurance Analyst at Direct Travel
San Jose, California, United States
Summary
👤
Senior🎓
Top SchoolToni Zanella is a seasoned corporate travel and support professional with 12 years of experience optimizing travel programs, implementations, and automation for enterprise clients. Currently a Quality Assurance Analyst at Direct Travel, she has advanced through roles in product support, automation, implementation, and global customer support, bringing deep expertise with Concur, Deem, and travel policy design. Toni combines strategic account management and contract negotiation skills with hands-on technical configuration and performance testing to deliver reliable, user-friendly booking systems. Based in San Jose, she also runs a parallel career as a Certified Functional Nutrition Counselor and culinary instructor, blending analytical problem-solving with people-centered wellbeing work. Her background in human services and nonprofit program coordination adds an uncommon focus on training, community outreach, and data-driven program evaluation to her technical toolkit. Colleagues rely on her for translating complex requirements into practical automation and support processes that improve traveler experience and operational efficiency.
12 years of coding experience
8 years of employment as a software developer
Dietetics, Anthropology, Foreign Languages (French, Spanish, Italian), Dietetics, Anthropology, Foreign Languages (French, Spanish, Italian) at California State University-ChicoBachelor of Science - BS, Human Services, Bachelor of Science - BS, Human Services at Notre Dame de Namur University
Spanish
Github Skills (125)
harvest10
application10
rails-api10
robot10
artifacts9
solr9
organize9
versioning9
http-api9
infrastructure9
traits9
updating9
audit9
hiera9
controlled9
Programming languages (8)
Github contributions (5)
sul-dlss/puppetdb_reporter
Mar 2016 - Jan 2020
Generate reports from puppetdb
Contributions:13 PRs, 17 pushes, 24 branches in 3 years 11 months
puppetdbreports
sul-dlss/quimby
May 2017 - Jan 2018
Contributions:54 PRs, 116 pushes, 65 branches in 8 months
reporting-toolinfrastructurepicturereporting
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