Tony Licavoli
Support QA Engineer at Greymass
Ann Arbor, Michigan, United States
Summary
👤
Senior🎓
Top SchoolTony Licavoli is a Support QA Engineer based in Ann Arbor, Michigan with eight years of hands-on experience across support, site reliability, and system administration roles. He currently blends user-focused support and quality assurance at Greymass, drawing on prior SRE work at Coupa to improve system reliability and incident response. Tony emphasizes building rapport with users to extract clear reproductions and context, believing that empathy and humor accelerate problem resolution and team creativity. His background includes JIRA administration and help-desk leadership, giving him a practical, process-oriented approach to bug triage and cross-team communication. Trained originally in audio engineering, he brings an unusual mix of technical troubleshooting and attention to user experience to software quality and operational work.
8 years of coding experience
8 years of employment as a software developer
Diploma, Audio Engineering, Diploma, Audio Engineering at SAE Institute of Technology-Miami
Github Skills (22)
wallet10
authenticator10
eosio10
eos10
trezor9
cryptocurrency9
logging8
profiling8
desktop8
stackdriver7
datadog7
otel6
pmm6
apm-agent6
distributed-tracing6
Programming languages (4)
Github contributions (5)
greymass/qa
Jun 2022 - Oct 2022
Contributions:5 PRs, 24 pushes, 7 branches in 3 months
phwelo/tonything
Jun 2021 - Jun 2021
Contributions:9 pushes, 2 branches in 1 day
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