Summary
Tony Pham is a customer support engineer based in California with eight years in tech and three years specializing in Parasoft products, CI/CD integration, and server/database deployments. He has a track record of translating complex tooling into usable training and documentation—building Azure Lab training environments, producing instructional videos, and delivering paid courses that drove additional revenue. Comfortable across Azure DevOps and Jenkins pipelines, he focuses on static analysis and unit testing automation while mentoring teams to improve support efficiency and onboarding. Tony blends hands-on technical troubleshooting with customer-facing professional services, often surfacing upsell opportunities by aligning product capabilities with customer workflows, and he’s actively expanding his expertise in containerization and advanced CI/CD practices.
8 years of coding experience
4 years of employment as a software developer
University of California, Irvine